VSys One: Volunteer Management Software

Sterling/Verified Volunteers Processing Notes

Tips and notes

On a Sterling Volunteers background check request, most fields are read-only: Followup URL, Vendor reference, E-mail status, Vendor processing status, Vendor result and Send/receive log.
Once a request is sent to Sterling Volunteers, you can change the Package, but should not. Changing it here will not change what was sent to Sterling Volunteers or affect the request currently in progress.
VSys remembers the API login and password when VSys Security is enabled. It remembers these values associated with each VSys Security user, so that if one use enters her login information it will recall those logins next time she uses VSys, but any other user won't have access to her saved credentials. If VSys Security is not enabled, VSys will not remember passwords for you.

The fields Has "Clear", Has "Consider" and "Has Unperformable" are special fields sent by VV. VSys does not make any use of them and a value or lack of a value in them does not necessarily indicate acceptability or a need to reject an applicant. Speak with your Sterling Volunteers representative for more information.

Special results

VV orderId [xxx] does not match vendor reference [yyy]; this is usually the result of multiple requests being sent to VV from the same background check request. This incoming node is intentionally ignored.

This can happen if the same VSys background request was sent to VV more than once. That's possible if, after a successful send, the user changes the Processing status of the request to Ready to send, in which case VSys may re-send the request. Under that circumstance there would be two or more requests on the VV side, both of which map to a single request in VSys. VSys will ignore (usually) all results from VV for other than he most recent order.

VV orderId [xxx] does not match vendor reference (blank!!!); THIS SHOULD NOT NORMALLY HAPPEN! Incoming node is intentionally ignored.

While this should not happen, it's possible under some circumstances for an order to be submitted to VV which does not match the request to which it's matched. Under these circumstances VSys will ignore any results from VV for that order.